UBA Mozambique wins the 2026 Diamond Arrow

United Bank for Africa (UBA) Mozambique has been awarded the Diamond Arrow at the PMR Africa Awards 2026, an achievement that marks an important milestone for the institution and reinforces its commitment to excellence in financial service delivery, customer service quality and building relationships of trust with its customers.

The award is a source of pride for the Bank and its employees, whose commitment and dedication contribute every day to strengthening UBA Mozambique's position in the market. The recognition comes at a time when evolving customer needs, digital transformation and growing demand for more accessible financial services require banking institutions to maintain a continuous focus on innovation, efficiency and quality.

Retail Banking plays a fundamental role in UBA Mozambique's strategy by providing banking solutions designed to meet the needs of individuals, families, professionals and other customer segments.

Through its Retail Banking solutions, the Bank seeks to facilitate access to financial services, make banking transactions more convenient and deliver an experience that increasingly meets customer expectations. This approach reflects the importance of developing products and services tailored to different financial needs, fostering banking relationships built on trust, accessibility and quality.

A commitment to continuously improving services, enhancing process efficiency and prioritising the customer experience is a key element of UBA Mozambique's operations. In this way, the Bank seeks to keep pace with the transformation of the financial sector and respond to the challenges of an increasingly dynamic and competitive market.

Commenting on the achievement, UBA Mozambique's Managing Director, Pedro Maranguene, highlighted the significance of the award and acknowledged the contribution of employees to the results achieved.

“Receiving the Diamond Arrow at the PMR Africa Awards 2026 is a source of great pride for UBA Mozambique. This distinction reinforces our commitment to excellence, service quality and building lasting relationships with our customers. I would particularly like to highlight the dedication and professionalism of our Retail Banking team, whose work has helped strengthen our value proposition and improve the customer experience.

This recognition is also the result of the collective efforts of all the Bank's employees,” he said.

The Managing Director added that the award also serves as an incentive to continue raising the institution's performance standards, strengthening its customer focus, innovation and commitment to continuous improvement.

In this context, recognising and valuing employees is essential to achieving the Bank's strategic objectives.

Collaboration across different departments helps ensure greater consistency in service delivery, promote operational efficiency and strengthen the Bank's ability to respond to customer needs.

Winning the Diamond Arrow is in line with UBA Mozambique's commitment to continuing to develop its operations with a focus on quality, innovation and creating value for customers and society.

At a time when financial inclusion and access to appropriate banking services remain priorities for economic development, the Bank recognises the importance of providing solutions that encourage greater participation by individuals and businesses in the formal financial system.

UBA Mozambique will therefore continue working to strengthen its range of products and services, improve the banking experience and consolidate relationships with its customers and partners.

More than an award, the Diamond Arrow at the PMR Africa Awards 2026 represents an opportunity to reaffirm the Bank's responsibility to continue serving its customers with professionalism, dedication and high standards of quality.

United Bank for Africa (UBA) Mozambique is part of the UBA Group, a leading pan-African financial services group with a presence in several African markets and international operations. The Group provides financial solutions to individuals, businesses and institutions, with an approach centred on customers, innovation and the development of the markets in which it operates.

In Mozambique, UBA offers banking products and services tailored to different customer segments, seeking to contribute to the growth of economic activity and the development of the country's financial sector.